Maybe they should be more clear on what there services is.

It sounds like the issues you are talking about with wordpress basically (basic) web development issues, and not hosting, so the question is when sign up to they make it sounds like they will help you trouble shoot support?

anyways I agree that Godaddy is not the best host, but they are cheap, and have a pretty fast call response time so i have clients that use them.

Here are my great words of wisdom and advice: Just because you have not yet incurred a problem does not mean the problem does not exist.

GoDaddy may be wonderful for any number basic support issues and their tech staff will avail themselves for any number of issues that they have the approval to address but they WILL NOT enter your dashboard. They WILL NOT provide WordPress technical support. That is fair warning.

Re: You should not expect GoDaddy to provide you support on any of the 50+ applications that they provide using the install script.

Well why not? They are not a monopoly. If Westhost, http://www.westhost.com or Hosting.com, http://www.hosting.com is willing to enter the dashboard and provide a modicum of tech support, why should I choose GoDaddy over these providers or any number of other providers willing to engage in issues related to my dashboard. Is Danica Patrick going to sneer at me and run me off the road with her race car?

I don’t know about your clients by my clients expect me to resolve their WordPress glitches even when it may months after the initial site development and I was not the one to initiate the bug or glitch via a faulty plug-in or theme incompatibility issue or another incompatible app that introduced the glitch into the system. I am willing to assist them in resolving the issue but assistance from the server side is quite helpful and frankly I’d rather not spend hours of my time trying to resolve a glitch when I can get the assist from an experienced server tech that has seen the issue before and can resolve it far faster than I can.

Additionally, there are times when I may wish to migrate the WordPress database to another directory or the database may incurs an error. Good Luck in having GoDaddy address the issue and investigate any errors in the DB. If you don’t know MySQL from MySpace, good luck to you in resolving it I you host with GoDaddy.

My best advice is to be proactive, preemptive and avoid these issues from the get-go by hosting with a server provider that will be there to assist if an issue arises at some point in the future from day one.

That’s my rant, I hope you enjoyed it. Good to see ya, Mike

GoDaddy has excellent tech support.
What you asking for is for support on WordPress which is not GoDaddy product or service. They just provide you with the install wizard for WordPress to make you life easier. You should not expect GoDaddy to provide you support on any of the 50+ applications that they provide using the install script.

You’ll save yourself and your clients many future headaches by being proactive in selecting a server provider that will provide advanced tech support assistance and not hosting with GoDaddy. Two such providers are http://www.westhost.com and http://www.hosting.com.

If there is a glitch in the software, the manual is not going to resolve the issue. It’s not. This is why software developers provide updates and patches.

Now if the server provider first investigates the problem and concludes that they do not have the technical know-how to resolve it or that it is not the software that is at fault then one can at least be satisfied that the server provider took the time to investigate the issue at hand. GoDaddy will not even login to the dashboard, much less investigate and possibly resolve any technical glitches.

If you read further this blog article, I did mention that other providers will provide WordPress technical assistance and will, at the very least, login to the dashboard and look into the problem.

Recent Example: For one of my clients, images were not being posted with the correct alignment, regardless of how my client configured each image. This was a problem. The host provider at http://www.westhost.com took the time to login and test the application. Sure enough, they agreed with me that the images would not properly align as instructed by the application control panel.

The administrator then suggested that it may be the theme and not the software that was in error. At this point, you couldn’t blame the server provider for passing the buck to the theme provider if this was in fact the case as the Westhost tech rep. logged in, tested the application that they host, attempted to isolate the problem and at the very least attempted to resolve the problem.

Westhost’s hypothesis was a correct one. WordPress, by default, expects to find the CSS classes “img.centered”, “img.alignright”, “img.alignleft”, “.alignright” “.alignleft” in every theme. That “I” figured out by cross comparing the source code with both the theme my client used and the default theme that comes with WordPress. (I’ll blog on this in a future entry as this is a more common problem than one may think in 3rd party themes)

This resolution is not in a manual. This takes real investigative work to conclude this. Without the assistance of the helpful tech support staff at Westhost this probably wouldn’t have gotten resolved. GoDaddy would never have been of assistance. Although Westhost did not resolve the problem, their assistance into investigating the problem helped lead to a resolution by me.

My clients have limited WordPress knowledge. They rely on the software to work. I in turn, reply upon the server provider to provide working software and if GoDaddy is going to install and host the software, it should work.

You’ll save yourself and your clients many future headaches by being proactive in selecting a server provider that will provide advanced tech support assistance and not hosting with GoDaddy. Two such providers are http://www.westhost.com and http://www.hosting.com.

Have some personal responsibility, read the documentation and get involved
With your application.

The theme you use may be part of the problem and no host will provide the support you’re looking for. Perhaps you should try wordpress.com.